Please know that we read all suggestions received, and that each one helps us to better understand and serve our community. Our app has grown tremendously since 2009, thanks to the passion of customers like you. Your suggestions and feedback are always welcome! Note, that due to the number of requests we receive and to the wide range of musicians out there, we are unable to respond to each suggestion personally unless we have follow-up questions. Please note that we are unable to answer questions regarding other apps or system features. Furthermore, we do not provide training or detailed guidance. To ensure that we can provide timely support however, we cannot answer basic questions that are already addressed in our user guide and FAQ. We are happy to answer specific questions and to provide brief, general advice for getting started. Stick to the facts and we can respond quickly, effectively, and constructively. In general, abusive language, sarcasm, threats, sending multiple requests to get a faster response, or repeatedly asking the same questions (or questions that are answered extensively on our website) will reduce the likelihood of our being able to help. We reserve the right to refuse or to end support to a customer at any time, especially when ongoing communications prove to be counter-productive. iReal Pro offers an easy-to-use tool to help musicians of all levels master their art. Unlike the contact forms on the website, this in-app functionality allows you to attach screen recordings or images which can help us resolve your issue more quickly. info 19.99 Buy About this app arrowforward Practice makes perfect. If you are using iReal Pro on iOS or Android contact us via Settings > Contact Us. Please note that occasionally we need to take time off and your patience during these periods is greatly appreciated. We do not offer telephone support of any kind. There is one part-time customer support representative who responds to emails generally, in the order received. We are a very small company with limited resources. If you need to contact us, the following will help you understand what to expect. In addition to the wide range of resources on our website (including a user guide and video tutorials), we are happy to answer questions, to provide clarification, and to receive feedback. Apple and Google do not require app developers to provide personalized support for their products however, we offer one-on-one assistance to our customers whenever possible.
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